Getting started
What passcode.sh is, your first order, demo inventory and the beta.
Help center
How can we help?
Plain-language guides to ordering numbers, getting codes, refunds, rentals and the API.
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36 articles · 8 topicsupdated Oct 6, 2026
01Topics
Browse by topic
Ordering numbers
Quotes, countries, the order lifecycle, cancelling and reuse.
Codes & troubleshooting
When a code doesn't arrive, isn't detected, or a number is refused.
Billing & refunds
Adding funds, the refund rules, your ledger and volume pricing.
Rentals
Keep a number for 7, 30 or 90 days, with an inbox for every SMS.
API & developers
Keys, quickstart, webhooks, idempotency, rate limits and errors.
Account & security
Passwords, sessions, preferences and closing your account.
Policies
Supported services, acceptable use, privacy and how to reach us.
02Common questions
Start here
- What is passcode.sh?Getting started · 2 min
- Your first number in 60 secondsGetting started · 2 min
- How an order worksOrdering numbers · 2 min
- I didn't receive a codeCodes & troubleshooting · 1 min
- Refunds — when you get your money backBilling & refunds · 1 min
- Why some apps reject some numbersCodes & troubleshooting · 1 min
- API quickstartAPI & developers · 1 min
- Webhooks and signature verificationAPI & developers · 2 min