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Topic 04 / 08

Billing & refunds

Adding funds, the refund rules, your ledger and volume pricing.

5 articles · 5 min of reading

Articles in Billing & refunds

  1. Adding fundsHow to top up your prepaid balance by card, the deposit limits, and what Stripe test mode means during the beta.
  2. Refunds — when you get your money backCancel before an SMS arrives, full refund. Nothing arrives in time, automatic refund. A message arrived, no refund. The details.
  3. Reading your ledgerEvery change to your balance is a line in the ledger. What each type means, and how to reconcile your history to the cent.
  4. My deposit hasn't appearedWhat happens between paying and seeing your balance go up, and what to check when a deposit is pending or failed.
  5. Volume pricing and account discountsHow account-level discounts work, where they show up, and how to ask for one if you order in volume.