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Billing & refunds

Reading your ledger

Every change to your balance is a line in the ledger. What each type means, and how to reconcile your history to the cent.

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On this page3
  1. What a line tells you
  2. Types
  3. Reconciling

The ledger on your Billing page is the complete history of your balance. Nothing changes your balance without writing a line to it.

What a line tells you

Part Meaning
Type What kind of change it is (see below).
Description The detail, like WhatsApp · United States or Refund: order cancelled.
Amount Signed: credits are positive (+$5.00), charges negative (-$0.35).
Balance after Your balance immediately after this line.
Reference The order, rental or deposit the line belongs to.

Types

Type Sign When
deposit + You added funds.
order − You bought a one-time number.
refund + An order was cancelled, expired or failed, or a rental was cancelled inside its refund window.
rental − You rented a number, or a rental auto-renewed.
adjustment + or − A manual correction by our team, always with a reason in the description.

Reconciling

Each line records the balance after it, so any stretch of history checks itself: start from one line's balance after, add the amounts that follow, and you'll land exactly on the latest balance.

Some prices have fractions of a cent, like $0.135. We track money to the millionth of a dollar internally, so these add up exactly — there's no rounding drift.

Pairs worth recognising:

  • An order line followed later by a refund for the same order: it was cancelled, expired or failed.
  • An order line with no refund: a message arrived.
  • A rental line with "renewal" in its description: auto-renew extended a rental.