Contacting support
How to reach us, what to include so we can help in a single reply, and what never to send.
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Email support@passcode.sh. It's the one place to reach us, for anything from a missing code to a billing question.
Include these, and we can usually answer in one reply
- The email address on your account — write from it if you can.
- IDs. Orders start with
ord_, rentals withrnt_, deposits withdep_and ledger lines withtxn_. Copy them from the console or the API. - What you expected and what happened, with the time it happened and your time zone.
- For API problems: the endpoint, the HTTP status and the error
code.
Never send us
- Your password.
- A full API key or webhook signing secret. A key's prefix, like
pc_live_a1B2, is enough for us to identify it. - Card numbers.
Tip
Remove the Authorization header from any request log you paste into an email.