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Rentals

Auto-renew, expiry and cancelling

How renewal charges work, what happens when your balance runs short, and the refund rule for cancelling a rental.

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  1. Auto-renew
  2. Expiry
  3. Cancelling

Auto-renew

With auto-renew on, a rental extends by another period of the same length, at the price you originally paid, when it reaches its end date. The renewal is charged to your balance and shows up in your ledger as a rental line.

  • Balance too low? The renewal doesn't happen and the rental expires at its end date. Nothing is charged.
  • Change it any time while the rental is active, from the rental in Rentals, or through the API with POST /api/v1/rentals/{id} and {"auto_renew": false} (or true).

Expiry

Without auto-renew, a rental simply ends at its end date. Expiring costs nothing, and there's nothing to refund.

Cancelling

You can cancel an active rental at any time. It ends immediately and the number is released.

When you cancel Refund
Within 10 minutes of renting and before any SMS has arrived Full
After 10 minutes, or once any SMS has arrived None

Note

The refund window counts from when the rental first started, not from a renewal. Cancelling a renewed rental ends it without a refund.

Tip

Just want the rental to stop at the end of the period? Turn off auto-renew instead of cancelling — you keep the number until its end date.